Privacy Policy

Effective Date: July 3, 2025

Mainsight Visuals, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit https://mainsightvisuals.com, book services, view galleries, complete forms or contracts, make payments, or interact with us online or offline.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, business name, mailing address, and other contact details you provide.

Booking and Service Information: Details related to your session or project, including preferred dates, locations, service type, session notes, property details, business details, shot lists, participants, and other information needed to provide photography, videography, real estate media, branding, event, or related services.

Contract and Form Information: Information submitted through booking forms, questionnaires, contracts, releases, invoices, and client communications.

Payment Information: Payments are processed securely through third-party platforms such as Pixieset, HDPhotoHub, PayPal, or other approved payment providers. We do not store full credit card or payment account details.

Gallery and Delivery Information: Information related to client galleries, downloads, image delivery, video delivery, print orders, and file access.

Communication Information: Messages, emails, texts, call details, and other communications you send to us.

Website Usage Data: Information automatically collected when you browse our website, such as IP address, browser type, device type, referring pages, pages visited, time spent on the site, and general usage activity.

2. How We Use Your Information

We use your information to:

Process bookings, contracts, invoices, payments, and service requests.

Provide photography, videography, real estate media, branding, event, and related services.

Deliver images, videos, galleries, downloads, invoices, updates, and client communications.

Respond to inquiries, customer service requests, and project-related questions.

Prepare for sessions, confirm details, manage scheduling, and send reminders.

Improve our website, booking process, services, and client experience.

Send updates, appointment reminders, service information, or promotional content when permitted or with your consent where required.

Maintain business records, protect our rights, prevent misuse, and comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share limited information with trusted third-party service providers who help us operate our business and deliver services, including:

Booking platforms

Client gallery platforms

Payment processors

Email and communication tools

Cloud storage and file delivery platforms

Website analytics tools

Print labs or fulfillment providers when applicable

Real estate media delivery platforms when applicable

We may also share information when required by law, legal process, court order, government request, or to protect the rights, safety, property, or security of Mainsight Visuals, LLC, our clients, or others.

4. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to improve performance, understand website traffic, and improve user experience.

These tools may collect information such as browser type, device type, pages visited, referral sources, and general website activity.

You may disable or limit cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Data Security

We take reasonable administrative, technical, and physical measures to help protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online platform, email system, or electronic storage method is completely secure. We cannot guarantee absolute security of information transmitted or stored electronically.

6. Third-Party Services

We may use third-party platforms and service providers, including but not limited to:

Pixieset for client galleries, contracts, forms, bookings, and payments

HDPhotoHub for real estate media bookings, delivery, and related services

Google Analytics and related Google tools for website traffic insights

PayPal, credit card processors, or other approved payment providers

Email, cloud storage, and file delivery platforms

These third-party services have their own privacy policies and data practices. We encourage you to review their respective privacy policies for more information.

7. Image, Video, and Media Use

Mainsight Visuals, LLC may use images, videos, still frames, behind-the-scenes content, and related media as described in our Terms of Service, signed agreements, releases, booking terms, or written agreements with clients.

This Privacy Policy does not replace or override any signed client agreement, media usage agreement, print release, model release, property agreement, or written booking terms.

8. Data Retention

We retain personal information only as long as reasonably necessary for business, legal, accounting, tax, client service, gallery delivery, dispute resolution, and recordkeeping purposes.

Images, videos, galleries, delivered files, contracts, invoices, and communications may be retained for business records or client service purposes unless deletion is requested and we are legally or contractually able to comply.

9. Your Choices

You may:

Request access to personal information we have about you.

Request correction of inaccurate personal information.

Request deletion of personal information, subject to legal, contractual, accounting, or business recordkeeping requirements.

Opt out of promotional emails or marketing communications at any time.

Contact us to update your information or communication preferences.

10. Children’s Privacy

Our website and services are not intended to collect personal information directly from children under 13 without the involvement of a parent or legal guardian.

For sessions involving minors, the parent, legal guardian, school, organization, or authorized client is responsible for providing required permissions and approvals.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

Email: admin@mainsightvisuals.com

Phone: 478-954-9965

Website: https://mainsightvisuals.com

12. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will be available on this page. The effective date above will indicate when the policy was last updated.